Financial Policy

At Hillbrook Family Medicine we participate in many managed care plans and see patients with traditional insurance. Many plans require that you make a co-payment at the time of your visit. To make it as easy as possible for you, we accept cash, checks, debit cards, Care Credit and most major credit cards at our office.

All insurance co-payments, deductibles and fees for non-covered services are due at the time of service and are collected at check-in. If we do not have a contracted arrangement with your insurance plan, you are expected to pay in full at the time of service.

It is important for you to understand that your health insurance coverage is an agreement between you and your insurance company. Our bill for services rendered is an agreement between you and our office. We do however participate with most but not all insurance companies. If you are unsure of our participation with your insurance company, please contact them to verify our participation. Knowing your insurance benefits is your responsibility.

As a courtesy to you, our office staff will file your insurance claim with participating managed care plans. If your insurance carrier does not respond to your claim within 45 days, we reserve the right to formally transfer all associated liability for the claim to you as the patient or the guarantor. If we do not participate with your insurance plan, we will file your claim for you, but you will be expected to pay at the time of service.

Payment for visits due to Worker’s Compensation or resulting from a motor vehicle accident will need to be paid at the time of the visit, and you will need to seek reimbursement from your insurer or legal settlement.

Please bring your insurance card with you so we can make a copy for your record. Any time you have a change in insurance, address or phone number, be sure to notify the receptionist so the change can be entered into our system.

If your account is turned over to a collection agency, you will be responsible for all collection costs including reasonable attorney’s fees.

If for some reason you cannot pay, we will work with you to make payment arrangements on your account balance. Please contact our billing department at 706-364-8501. Please be advised that there is a finance charge of 1.75% per month on all past due balances.